At Luxaviro, we aim to handle all cancellations and refund requests fairly and transparently. This policy applies to all studio rental bookings made through our website or directly with our team.
If you need to cancel a confirmed booking, the following terms apply based on the notice period provided prior to your scheduled booking date.
For cancellations made seven or more days before the booking date, you will receive a full refund of all amounts paid, minus any applicable payment processing fees. For cancellations made between two and six days before the booking date, you will receive a 50% refund. For cancellations made less than 48 hours before the booking date, no refund will be issued. However, in cases of documented emergencies or medical situations, we will review refund requests on a case-by-case basis.
We understand that plans change. If you need to reschedule a booking, we will do our best to accommodate your new preferred date at no additional charge, provided you notify us at least 48 hours before your original booking time. Rescheduling is subject to studio availability.
In the rare event that Luxaviro needs to cancel a confirmed booking — for example, due to unforeseen maintenance issues, damage to the studio, or circumstances beyond our control — you will receive a full refund of all amounts paid and we will make every reasonable effort to offer an alternative booking at an equivalent or upgraded studio.
If a significant piece of equipment fails during your booking and a suitable replacement cannot be provided within a reasonable time, we will issue a partial or full credit toward a future booking, depending on the impact on your session. Minor or cosmetic issues that do not significantly affect the usability of the studio do not qualify for a refund or credit.
All refund requests must be submitted in writing by email to [email protected], including your booking reference number, the date of your booking, and the reason for the cancellation or refund request. We will respond to all refund requests within three business days and process approved refunds within seven to ten business days, depending on your bank or payment provider.
Refunds will be issued to the original payment method used at the time of booking. We are unable to issue refunds in cash or to alternative payment methods.
If you are unsatisfied with our resolution of a refund request, please contact us at [email protected] to escalate the matter. We are committed to resolving all disputes in a fair and professional manner consistent with the Consumer Protection BC guidelines.
Last updated: January 2026