Luxaviro ("we", "our", "us") is committed to protecting the privacy and security of the personal information of our clients, website visitors, and all individuals who interact with our services. This Privacy Policy explains how we collect, use, disclose, and protect personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia's Personal Information Protection Act (PIPA).
We collect personal information that you provide to us directly, including: your name, email address, phone number, and any message content you submit through our contact or booking forms. We also collect technical information when you visit our website, such as your IP address, browser type, device type, pages visited, and time on site. This technical data is collected through cookies and analytics tools as described in our Cookie Policy.
We use the personal information we collect to process and manage studio rental bookings, respond to your enquiries, send booking confirmations and service-related communications, improve the functionality of our website, and comply with our legal obligations under Canadian law.
We do not use your personal information for automated decision-making or profiling, and we do not sell your personal information to any third party for marketing purposes.
We process your personal information based on your consent (provided when you submit a form or accept cookies), the performance of a contract (when processing your booking), compliance with a legal obligation, and our legitimate interests in operating a professional studio rental service.
We may share personal information with trusted third-party service providers who assist us in operating our business, such as email service providers, payment processors, and website hosting providers. These parties are contractually bound to protect your information and may only use it for the specific purpose for which it was shared.
We may also disclose personal information when required to do so by law or in response to valid legal process from Canadian authorities.
We retain personal information only for as long as necessary to fulfill the purposes described in this policy or as required by law. Booking records are retained for a period of seven years in accordance with Canada Revenue Agency requirements. After this period, personal information is securely deleted or anonymized.
Under PIPEDA and PIPA, you have the right to request access to the personal information we hold about you, to request corrections to inaccurate information, to withdraw your consent for processing where consent is the legal basis, and to request deletion of your information subject to our legal retention requirements.
To exercise any of these rights, please contact our Privacy Officer at [email protected] or by post at 2192 Townline Rd, Abbotsford, BC V2T 6E6, Canada.
We take reasonable precautions to protect personal information from unauthorized access, use, disclosure, or destruction. Our website uses industry-standard encryption (SSL/TLS) for data transmission. We regularly review our security practices and update them as appropriate.
Our use of cookies is described in detail in our Cookie Policy. You can manage your cookie preferences at any time through our cookie consent banner or by adjusting your browser settings.
Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites and encourage you to review their privacy policies independently.
If you have questions or concerns about this Privacy Policy or our data handling practices, please contact us at [email protected]. If you are unsatisfied with our response, you may contact the Office of the Privacy Commissioner of Canada or the BC Information and Privacy Commissioner.
Last updated: January 2026